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The CQA Master Class Course
Chapter 1 - Types of Quality Audits
The Different Types of Quality Audits (19:10)
Chapter 2 - Purpose and Scope of Audits
The Relationship between the Purpose and Scope of an Audit (11:21)
Chapter 3 - Criteria to Audit Against
How Your Criteria forms the BASIS of your Audit (14:16)
Chapter 4 - Roles and Responsibilities of Audit Participants
Who Does What in an Audit! (12:12)
Chapter 5 - Professional Conduct and Consequences for Auditors
5.1 Intro to Professional Conduct (10:24)
5.2 Confidentiality & Security (9:55)
5.3 Illegal Activities and Social, Cultural, Language Considerations (7:34)
5.4 Legal Consequences (10:43)
5.5 Auditor Credibility (10:30)
Chapter 6 - Audit Preperation and Planning
Audit Logistics (12:08)
Audit Related Documentation (10:00)
Auditing Strategies (9:24)
Auditing Tools and Working Papers (13:20)
Auditor Selection (10:55)
Communication, Development and Distribution of Audit Plan (11:43)
Elements of the Audit Planning Process Part 1 (13:43)
Elements of the Audit Planning Process Part 2 (9:01)
Elements of the Audit Planning Process Part 3 (7:59)
Chapter 7 - Audit Performance
On-Site Audit management for the Auditor _ Auditee Part 1 (10:12)
On-Site Audit management for the Auditor _ Auditee Part 2 (12:22)
Opening Meeting (13:28)
Audit Data Collection and Analysis Part 1 (13:59)
Audit Data Collection and Analysis Part 2 (9:25)
Establishment & Classification of Objective Evidence Part 1 (10:04)
Establishment & Classification of Objective Evidence Part 2 (8:50)
Exit_Closing Meeting Part 1 (10:15)
Exit_Closing Meeting Part 2 (8:11)
Chapter 8 - Audit Reporting
Audit Report Development and Content Part 1 (10:03)
Audit Report Development and Content Part 2 (11:19)
Effective Reports (6:03)
Finalizing the Audit Report & Distribution (4:18)
Chapter 9 - Audit Follow-Up and Closure
Elements of the CAPA Process and the CAPA Plan
Verification of CAPA Effectiveness, Follow Ups and Audit Closure
Chapter 10 - Auditor Characteristics
The Characteristics You Need to be an Effective Auditor
Chapter 11 - On-Site Audit Resources Management
How to Manage the Resources of an On-Site Audit
Chapter 12 - Conflict Resolution
How to Properly Manager Conflicts During and Audit
Chapter 13 - Communication and Presentation Techniques
Communication and Presentation Techniques for Auditors
Chapter 14 - Interivewing Techniques
How to Conduct an Interview as an Auditor
Chapter 15 - Team Dynamics
How to Manage Teams and various Team Dynamics
Chapter 16 - Audit Program Management
Lecture 1 - Senior Mgmt Support and Staffing / Resource Management
Lecture 2 - Auditor Training and Development
Lecture 3 - Audit Program Evaluation, Internal Audit Program Management
Lecture 4 - Internal / External Audit Program Management
Lecture 5 - Standardizing Best Practices in the Audit
Lecture 6 - Organizational Risk Management
Lecture 7 - Management Review Input
Chapter 17 - Business and Financial Impact
Auditing as a Management Tool, Interrelationship of Business Processes
Cost of Quality Principles
Chapter 18 - Basic Quality and Problem Solving Tools
Flow Charts, Check Sheets and Pareto Charts
Cause and Effect Diagrams, and Control Charts
Scatter Diagrams and Histograms
Root Cause Analysis
Plan Do Check Act
Chapter 19 - Process Improvement Technique
Lecture 1 - Six Sigma (DMAIC)
Lecture 2 - Lean Part 1 (5S, Standard Work, Kanban)
Lecture 3 - Lean Part 2 ( Error-proofing, VSM)
Lecture 4 - Lean Part 3 (8 Waste)
Chapter 20 - Basic Statistics
Lecture 1 - Central Tendancy
Lecture 2 - All About Dispersion
Lecture 3 - Qualitative and quantitative analysis
Chapter 21 - Process Variation
Lecture 1 - Common and Special Cause Variation
Lecture 2 - Process Performance Metrics
Lecture 3 - Outliers
Chapter 22 - Sampling Methods
Lecture 1- Intro to Acceptance Sampling
Lecture 2 - Types of Sampling
Lecture 3 - Sampling Terms and Definitions
Chapter 23 - Change Control and Configuration Management
Lecture 1 - Change Control & Configuration Management
Chapter 24 - Verification and Validation
Lecture 1 - Verification & Validation
Chapter 25 - Risk Management Tools
Risk, CTQs and FMEAs!
Lecture 3 - Audit Program Evaluation, Internal Audit Program Management
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