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The CQA Master Class Course
Chapter 1 - Types of Quality Audits
The Different Types of Quality Audits (19:10)
Chapter 2 - Purpose and Scope of Audits
The Relationship between the Purpose and Scope of an Audit (11:21)
Chapter 3 - Criteria to Audit Against
How Your Criteria forms the BASIS of your Audit (14:16)
Chapter 4 - Roles and Responsibilities of Audit Participants
Who Does What in an Audit! (12:12)
Chapter 5 - Professional Conduct and Consequences for Auditors
5.1 Intro to Professional Conduct (10:24)
5.2 Confidentiality & Security (9:55)
5.3 Illegal Activities and Social, Cultural, Language Considerations (7:34)
5.4 Legal Consequences (10:43)
5.5 Auditor Credibility (10:30)
Chapter 6 - Audit Preperation and Planning
Audit Logistics (12:08)
Audit Related Documentation (10:00)
Auditing Strategies (9:24)
Auditing Tools and Working Papers (13:20)
Auditor Selection (10:55)
Communication, Development and Distribution of Audit Plan (11:43)
Elements of the Audit Planning Process Part 1 (13:43)
Elements of the Audit Planning Process Part 2 (9:01)
Elements of the Audit Planning Process Part 3 (7:59)
Chapter 7 - Audit Performance
On-Site Audit management for the Auditor _ Auditee Part 1 (10:12)
On-Site Audit management for the Auditor _ Auditee Part 2 (12:22)
Opening Meeting (13:28)
Audit Data Collection and Analysis Part 1 (13:59)
Audit Data Collection and Analysis Part 2 (9:25)
Establishment & Classification of Objective Evidence Part 1 (10:04)
Establishment & Classification of Objective Evidence Part 2 (8:50)
Exit_Closing Meeting Part 1 (10:15)
Exit_Closing Meeting Part 2 (8:11)
Chapter 8 - Audit Reporting
Audit Report Development and Content Part 1 (10:03)
Audit Report Development and Content Part 2 (11:19)
Effective Reports (6:03)
Finalizing the Audit Report & Distribution (4:18)
Chapter 9 - Audit Follow-Up and Closure
CAPA Responses, Triggers and Reviewing CAPA Plans (7:30)
CAPA Lifecycle and Negotiating CAPA Plans (6:01)
CAPA Verification, Follow-Up and Closure (7:58)
Chapter 10 - Auditor Characteristics
Auditor Charachteristics (10:44)
Chapter 11 - On-Site Audit Resources Management
Onsite Audit Resource Management (8:10)
Chapter 12 - Conflict Resolution
Auditor Conflict Management (8:31)
Chapter 13 - Communication and Presentation Techniques
Communication and Presentation Techniques (9:05)
Chapter 14 - Interivewing Techniques
Interview Techniques (10:03)
Chapter 15 - Team Dynamics
Audit Team Dynamics (9:31)
Chapter 16 - Audit Program Management
Lecture 1 - Senior Mgmt Support and Staffing / Resource Management
Lecture 2 - Auditor Training and Development
Lecture 3 - Audit Program Evaluation, Internal Audit Program Management
Lecture 4 - Internal / External Audit Program Management
Lecture 5 - Standardizing Best Practices in the Audit
Lecture 6 - Organizational Risk Management
Lecture 7 - Management Review Input
Chapter 17 - Business and Financial Impact
Auditing as a Management Tool, Interrelationship of Business Processes (18:14)
Cost of Quality Principles (17:35)
Chapter 18 - Basic Quality and Problem Solving Tools
Flow Charts, Check Sheets and Pareto Charts (14:41)
Cause and Effect Diagrams, and Control Charts (10:46)
Scatter Diagrams and Histograms (12:17)
Root Cause Analysis
Plan Do Check Act (12:48)
Chapter 19 - Process Improvement Technique
Lecture 1 - Six Sigma (DMAIC) (12:30)
Lecture 2 - Lean Part 1 (5S, Standard Work, Kanban, Error Proofing, VSM) (18:47)
Lecture 3 - Lean Part 2 (8 Waste, Visual Mgmt, SMED, Kaizen and Takt Time) (19:22)
Chapter 20 - Basic Statistics
Lecture 1 - Central Tendancy (5:44)
Lecture 2 - All About Dispersion (12:02)
Lecture 3 - Qualitative and quantitative analysis
Chapter 21 - Process Variation
Lecture 1 - Common and Special Cause Variation (10:57)
Lecture 2 - Process Performance Metrics
Lecture 3 - Outliers
Chapter 22 - Sampling Methods
Lecture 1- Intro to Acceptance Sampling
Lecture 2 - Types of Sampling
Lecture 3 - Sampling Terms and Definitions
Chapter 23 - Change Control and Configuration Management
Lecture 1 - Change Control & Configuration Management
Chapter 24 - Verification and Validation
Lecture 1 - Verification & Validation
Chapter 25 - Risk Management Tools
Risk, CTQs and FMEAs!
Lecture 2 - Lean Part 1 (5S, Standard Work, Kanban, Error Proofing, VSM)
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